Lakeside apartment community at sunrise

Lake City Living · Associate Voice

You know this business better than any consultant we could hire.

This is a survey for our associates, and it is the starting point for a new associate and resident platform — a real effort to improve your life at work and outside of it, and to make our communities better places to live.

"Improving Lives" -the quality of your life is the sum of your health, wealth, and relationships.   Two things we're asking about: First, how we can add the most value to your health, wealth, and relationships. Second, how we hit our operating goals resourcefully. Your input matters more than anything we could come up with in an office.

Takes about 10 minutes.

Please include your name.

Answer only what you want to.

01

About you

Please tell us who you are so we can follow up on what you share.

02

Health, wealth, and relationships

We want to build benefits and support around what you actually need — not what looks good on a brochure. Be specific and be honest.

What would genuinely help your physical, spiritual. and mental health? Think schedules, coverage, gym or clinic access, food, safety on site, other health resources.

What would move the needle financially? Think pay clarity, credit help, savings help, benefits, tuition or certifications, housing discounts.

What would strengthen your relationships at home and at work? Think family events, communication, recognition, mentorship, team culture.

03

How we win without spending more

These are the six goals we're chasing this year. Cutting rents, adding concessions, spending more on marketing, or hiring more vendors are the easy answers — so the answers have to come from how we work. Tell us what you'd change.

Occupancy to 95%

Without lowering rents, adding concessions, or spending more on marketing.

What would you do differently with the leads and residents we already have to improve our occupancy?

Collections above 90% economic occupancy

Getting paid for the space we lease.

What causes delinquency at your property, and what would actually fix it?

A 5-star resident experience

Residents who feel taken care of every single time.

Where do we fall short today, and what small change would residents notice most?

More resident referrals

Our best leases come from happy residents.

What would make a resident want to send us their friend, family, or coworkers?

All work orders complete within 48 hours

Without hiring more vendors.

What slows a work order down — parts, scheduling, access, communication, paperwork?

Turns finished within one week

Also without hiring more vendors.

Where does a turn stall, and what would you change about how we sequence the work?

04

Last word

The things nobody asks about are usually the most useful.

The recurring frustration, the broken process, the thing you've mentioned before that never got fixed.

Ideas, concerns, people who deserve credit — all of it.

0 of 11 questions answered. Partial responses are welcome.